Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we are unable to accept returns; however, we are committed to ensuring your satisfaction and will replace any items damaged during transit.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your package for any signs of heat damage or structural compromise to the chocolates.

• 2.
  Document Issues

  If your order is incorrect or damaged, take clear photographs of the product and the shipping packaging within 24 hours of delivery.

• 3.
  Contact Guest Services

  Email our support team with your order number and the documentation of the issue to initiate a claim for a replacement or store credit.

• 4.
  Resolution Process

  Our team will review your request within 2 business days and, if approved, will arrange for a fresh shipment to be sent to your address at no additional cost.